Workspace billing

Your plan

The Your plan card shows the Current plan, the Seats, the Next invoice and the Projected total:

On a trial: Trial, with the days left, and the unpaid seats.
Paying: Monthly or Yearly, the status (Up to date, Waiting for the payment or Payment pending, with the date it’s been pending since), the seats and how many are available, the next charge date and the total in dollars.
With the subscription canceled: Canceled, and until when what’s already paid keeps working.

Next to Seats is the Edit seats pencil (or Buy seats, on a trial), which opens the seat usage and the steps to add or remove them.

If your workspace is billed directly, Current plan says Paid, billed directly by nouter.ai: to change the payment method or the seats, or to cancel, write to support.

Add or remove seats

On the Your plan card, click the pencil.
Under Seat usage look at the seats bought, used and available, and click Add or change seats.
With the − and + buttons of each tier (Standard and Premium) choose the seats. The total shows below.
Click Next, review the change and click Confirm.

There can never be fewer seats than members. Adding seats charges your card now for the prorated difference until the renewal; removing them applies from the next charge. The first purchase, from the trial, is in Moving from the trial to a paid plan.

Switch between monthly and yearly

Under the plan, Switch to yearly or Switch to monthly opens Change billing cycle:

Moving to yearly applies right away: you’re charged the full year now, minus what you didn’t use of the paid month, and from that day the plan renews every year.
Moving to monthly takes effect at the renewal: until then the plan says from which date it goes monthly, and Keep yearly undoes the change.

Billing details

The Billing details card shows the Legal name, the Address and the Tax ID that go on the invoices. The legal name and the address are loaded on the first purchase and changed with Edit. The tax ID is added later with Edit (for now, from Argentina, the United States or the European Union); the first invoice goes out without it.

Payment

The Payment card has the payment method:

The saved card, with Update to change it without leaving the page.
No payment method yet: you add it when you buy seats, while you’re on a trial.

Invoices

The Invoices card lists the invoices, with their date, the amount in dollars and the status. View opens each invoice, where you can download its PDF.

Cancel the plan

In the Cancellation card, Cancel asks for a confirmation (Yes, cancel). The workspace keeps working until the end of the paid period; then it’s suspended, and 30 days later it’s deleted with its data. Meanwhile the card says until when your plan lasts, and Resume plan undoes the cancellation.

If a charge doesn’t go through, the plan shows Payment pending and the workspace keeps working while it’s retried (If the workspace is suspended).